Exchange and return of goods

According to the current rules of Ukrainian legislation, perfume and cosmetic products of proper quality cannot be returned or exchanged.

We value our reputation. The entire range of cosmetics in our online store is 100% original goods. Brasil-Prof Company is the official representative and importer of all the brands presented on the site. Buying products from us, you are protected from expired, low-quality and non-original products. 

If the item is subject to return, the money will be transferred to your bank card. Therefore, our manager may request your data: card number, full name and TIN.

The item is NOT subject to return/exchange:

  1. If the delivery note or sales receipt is lost
  2. If the product has been used 
  3. If it falls into one of the following categories:
  • combs, combs, combs, irons, straighteners
  • disposable items
  • brushes, bowls, spatulas, accessories
  • specials and discounted items


However, if you encounter a problem with your order, sometimes this happens, please let us know and we will try to solve it as soon as possible. 

 

  • The product came damaged

If the item was damaged in shipment, we will ship a new one to you immediately and free of charge. We will handle all disputes with shipping companies in connection with damage. Contact the manager, who sent the order, describe the situation, attach photos and we will help you. 

*Exchange or return within 1 - 2 working days, only after we receive back the damaged item.

 

  • Item does not match the order

If an item doesn't match your order, it's very rare, but it's possible. Your order is put together by people, and people sometimes make mistakes. Let us know about the problem and we will replace or send the missing items at our expense. We'll also give you a discount for your next order or send you a nice surprise as an apology. 

*Exchange or return within 1 - 2 working days, only after we receive back the item that does not correspond to the order.

 

  • The package with the product didn't arrive

First, contact the shipping company and verify the location of the parcel or trace it with the TTN, which comes to you in the SMS message. If they don't give you any information or tell you the parcel is lost, please contact our manager, and we will send you a new order free of charge and cover all shipping costs.

*Refunds and exchanges are made within 1-2 working days, only after the transportation company confirms the loss of your parcel.

 

  • Defective goods

Unfortunately, even the biggest and most popular brands are not insured against defects in production. If you've found faulty goods, please contact us. We will suggest the most acceptable solution for return or exchange.

*Exchange or return within 1 - 2 working days, only after we receive back the defective goods.

 

Contact us if you have any doubts:

 

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 call us +380939664066