Exchange and return of goods
According to the current rules of Ukrainian legislation, perfume and cosmetic products of proper quality cannot be returned or exchanged.
We value our reputation. The entire range of cosmetics in our online store is 100% original goods. Brasil-Prof Company is the official representative and importer of all the brands presented on the site. Buying products from us, you are protected from expired, low-quality and non-original products.
If the item is subject to return, the money will be transferred to your bank card. Therefore, our manager may request your data: card number, full name and TIN.
The item is NOT subject to return/exchange:
- If the delivery note or sales receipt is lost
- If the product has been used
- If it falls into one of the following categories:
- combs, combs, combs, irons, straighteners
- disposable items
- brushes, bowls, spatulas, accessories
- specials and discounted items
However, if you encounter a problem with your order, sometimes this happens, please let us know and we will try to solve it as soon as possible.
- The product came damaged
If the item was damaged in shipment, we will ship a new one to you immediately and free of charge. We will handle all disputes with shipping companies in connection with damage. Contact the manager, who sent the order, describe the situation, attach photos and we will help you.
- Item does not match the order
If an item doesn't match your order, it's very rare, but it's possible. Your order is put together by people, and people sometimes make mistakes. Let us know about the problem and we will replace or send the missing items at our expense. We'll also give you a discount for your next order or send you a nice surprise as an apology.
- The package with the product didn't arrive
First, contact the shipping company and verify the location of the parcel or trace it with the TTN, which comes to you in the SMS message. If they don't give you any information or tell you the parcel is lost, please contact our manager, and we will send you a new order free of charge and cover all shipping costs.
- Defective goods
Unfortunately, even the biggest and most popular brands are not insured against defects in production. If you've found faulty goods, please contact us. We will suggest the most acceptable solution for return or exchange.
Contact us if you have any doubts:
